softimage does not open

[hardgore]

i see startup image
but it closes right after loaded

i tried runonce

i think i had a same problem before
and that made me reinstall windows....

why this happening to me??

[SpookyMunky]

sounds like a question for autodesk support

[xsisupport]

Not really. There are several detailed guides to troubleshooting startup crashes available on the web, either in the Autodesk Softimage KB or on one of the softimage blogs or elsewhere in this community site.

[SpookyMunky]

so people shouldn't bother autodesk support with trivial little things like application failing to load after a fresh reinstall of win not fixing it ?

[Hirazi Blue]

A post that links to the most important KB articles (in this case) can be found here.
And then there's this one about using Process Monitor to figure out what's going on.
;)

[xsisupport]

so people shouldn't bother autodesk support with trivial little things like application failing to load after a fresh reinstall of win not fixing it ?

I suppose that if you're on Subscription you can bother them with any trivial thing you want. But if you're not on Subscription, then you don't have that option (however, you can use the Autodesk forums).

Support will then ask you to do the basic troubleshooting mentioned here and in the previous posts.

[SpookyMunky]

sorry dude, no idea why I am in such an odd mood, feeling kinda depressed about the whole thing now, lol.. wasnt my intention to be a bit odd and argumentative etc .. somethings wrong in my head and has 0 to do with si / anything.. sorry for dragging my sloppy brain issues into here hehe

[hardgore]

i tried few. and didnt work...
so i think its not problem with graphic card or opengl. or digital persona thing

is it possible registry value disappear?

[xsisupport]

Without more information, it won't be easy to help you.

- what version of Softimage? of Windows?
- what graphic card and driver?
- what did you try? I understand you tried runonce.bat, and maybe you tried changing the default layout to hide the viewports, but what else, if anything, did you try? And what were the results?

For example, did runonce.bat report any errors?

You should try resetting your preferences, and test whether or not xsibatch can run.

If it was a missing registry entry, then runonce.bat should have fixed it. Do you use a registry cleaner?

[hardgore]

Without more information, it won't be easy to help you.

- what version of Softimage? of Windows?
- what graphic card and driver?
- what did you try? I understand you tried runonce.bat, and maybe you tried changing the default layout to hide the viewports, but what else, if anything, did you try? And what were the results?

For example, did runonce.bat report any errors?

You should try resetting your preferences, and test whether or not xsibatch can run.

If it was a missing registry entry, then runonce.bat should have fixed it. Do you use a registry cleaner?

2014sp1 on win7 64x
nvidia GTX460 driver 320.49

i tried runonce.bat and layout and resetting preference and uninstall reinstall
i ran registry cleaner very long time ago

i dont know what the prompt doing...

the problem still remain...

[Falam]

I would assume when you are on subscription you can ask any question you want to support, after all you are paying for it, if I'm not mistaken ?

[xsisupport]

i dont know what the prompt doing...

the problem still remain...

Sorry, I don't understand.

Did you follow the instructions here, but absolutely nothing at all happened?
-or-
You don't understand those instructions?

[hardgore]

i dont know what the prompt doing...

the problem still remain...

Sorry, I don't understand.

Did you follow the instructions here, but absolutely nothing at all happened?
-or-
You don't understand those instructions?

am i doing right?

[xsisupport]

Looks to me like a problem with VBScript on your system, so you may have been right about a missing registry entry. It's not a missing Softimage entry, but a missing VBScript entry (see the comments on that post I linked to).

Try running some VBScript on your system:

echo Wscript.echo "My very first script." > %TEMP%\test.vbs
cscript %TEMP%\test.vbs

[hardgore]

Looks to me like a problem with VBScript on your system, so you may have been right about a missing registry entry. It's not a missing Softimage entry, but a missing VBScript entry (see the comments on that post I linked to).

Try running some VBScript on your system:

echo Wscript.echo "My very first script." > %TEMP%\test.vbs
cscript %TEMP%\test.vbs

now i see this

[Hirazi Blue]

I think the solution is on this page (from xsisupports blog). But finding the Windows Script 5.6 (wrong: see EDIT below) download might be a bit harder as the international Microsoft site seems to have taken them offline.

EDIT: turns out you'd need the Windows Script Host 5.8 for Windows 7
and the Windows Script Host 5.7 for Vista.