General questions and troubleshooting SOFTIMAGE©
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hardgore
- Posts: 41
- Joined: 05 Jun 2012, 02:51
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by hardgore » 13 Jul 2013, 21:46
i got huge problem with rctools
the problem sticks every version of xsi and rctools
ERROR : 2356 - This plug-in is not installed: rcCustomFilterSettings
rctool works but cant use custom filter menu

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rray
- Moderator
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- Joined: 26 Sep 2009, 13:51
- Location: Bonn, Germany
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by rray » 15 Jul 2013, 08:52
It could be there's some leftovers of an old install. To clean up do the folllowing:
Delete any existing rcTools directory in all Addons folders (User/Workgroups)
Search your user and workgroup paths for *.Preset files and delete everything with rctools in its name.
Also delete (right-click) the rctools preferences in the SI preferences window.
If it doesn't work after this cleanup/reinstall could you post a copy of your startup scripting log?
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hardgore
- Posts: 41
- Joined: 05 Jun 2012, 02:51
Post
by hardgore » 16 Jul 2013, 08:43
rray wrote:It could be there's some leftovers of an old install. To clean up do the folllowing:
Delete any existing rcTools directory in all Addons folders (User/Workgroups)
Search your user and workgroup paths for *.Preset files and delete everything with rctools in its name.
Also delete (right-click) the rctools preferences in the SI preferences window.
If it doesn't work after this cleanup/reinstall could you post a copy of your startup scripting log?
no its first time to install 2013 sp1 on this computer and didnt migrate preference
' ERROR : 2356 - This plug-in is not installed: rcCustomFilterSettings
RefreshCustomPreferences
DeselectAll
You do not have the required permissions to view the files attached to this post.
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xsisupport
- Posts: 713
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- Location: Montreal Canada
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by xsisupport » 16 Jul 2013, 14:48
// Steve Blair
// "You're not a runner, you're just a guy who runs" -- my wife
//
// My Blogs:
Arnold |
Softimage
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rray
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- Location: Bonn, Germany
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by rray » 16 Jul 2013, 16:32
This error is normal after install, but it should go away after a restart of Softimage.
How do you install rcTools? (workgroup/user/drag and drop?)
Might be write permission thing - you might try a different install location/running SI as Admin
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hardgore
- Posts: 41
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by hardgore » 16 Jul 2013, 18:11
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hardgore
- Posts: 41
- Joined: 05 Jun 2012, 02:51
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by hardgore » 16 Jul 2013, 18:30
rray wrote:This error is normal after install, but it should go away after a restart of Softimage.
How do you install rcTools? (workgroup/user/drag and drop?)
Might be write permission thing - you might try a different install location/running SI as Admin
i tried everything drag and drop and others
run as admin and runonce and everything
uninstall and remove the preset each try
but no luck at all

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rray
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Post
by rray » 16 Jul 2013, 19:55
Could you try redownloading it from
http://rray.de/xsi/rctools/
There was an codepage/encoding issue with that file
If you have an windows with an unicode language setting (asian) this could be an issue.
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hardgore
- Posts: 41
- Joined: 05 Jun 2012, 02:51
Post
by hardgore » 16 Jul 2013, 22:42
rray wrote:Could you try redownloading it from
http://rray.de/xsi/rctools/
There was an codepage/encoding issue with that file
If you have an windows with an unicode language setting (asian) this could be an issue.
you're right
it works now!!
kiss me!!
vielen dank!!