crashes during help icon clicking?

General questions and troubleshooting SOFTIMAGE©
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Shredder565
Posts: 1107
Joined: 02 Jan 2012, 19:04

crashes during help icon clicking?

Post by Shredder565 » 29 Jun 2013, 13:51

Every now and then I will accidentally click on the little ? help icon. it'll bring up a web page and xsi will crash, loosing work. very annoying...anyone know why this happens?

SpookyMunky
Posts: 102
Joined: 14 Jun 2012, 00:30

Re: crashes during help icon clicking?

Post by SpookyMunky » 03 Jul 2013, 02:04

I have never come across this personally, can't really think on many suggestions either. I don't suppose you have any particularly aggressive anti-malware / virus apps ?, something that is perhaps seeing xsi launching a webpage into your default browser as a bad thing....

Its the only thing I can think on that would cause xsi to die after the help has opened up... unless I guess it's opening it up inside xsi's own netview ?.. could be any number of reasons in that case :)... For me it has always opened up the help in my default web browser over the years (usually firefox), I use it all the time sadly :P