Severe Blue screen and pc halt using Softimage

General questions and troubleshooting SOFTIMAGE©
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Maximus
Posts: 1121
Joined: 09 Jun 2009, 13:45

Severe Blue screen and pc halt using Softimage

Post by Maximus » 14 Jul 2011, 12:40

Hello, i've been getting a big issue lately, after i use Softimage for a bit my pc halts, freeze and Blue screen.

here is the screenshot i took of the BSOD

http://img841.imageshack.us/img841/7026/errorwsl.jpg

my pc configuration:

Intel I7 990Xtreme, 24 gb ram, nVidia GT570 HD, OCZ SSD hard disk.
Windows 7 64bit, Softimage 2012 SP1.

I couldnt understand what is the problem, usually it happens after i was rendering, then i stopped the render and when i relaunched it, it froze the pc.

Last time, it happened was just few minutes ago, i had a preview render running with a really simple scene, actually a shaderball, i dragged a preset into the model in the scene so the render should have refresh since i changed the material, in this moment it froze and blue screen.

I'm starting to think it is something related to SSD hard disk..
anyone can help?

Thank you,

Max

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origin
Posts: 619
Joined: 09 Jun 2009, 09:59
Location: warsaw

Re: Severe Blue screen and pc halt using Softimage

Post by origin » 14 Jul 2011, 13:43

I had this once, the 0x....f4 error
afaik usual things you can do when it shows up:
-remove cmos battery for a while and reinsert
-check/replace sata cables, clean dust off them

in my case there was some system file error showed with chkdsk tool, had to reinstall windows with system partition reformat as chkdsk /r wasn't helping.
If you have system restore turned on, try getting back to older version of windows.

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ActionArt
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Joined: 25 Nov 2010, 17:23
Location: Canada

Re: Severe Blue screen and pc halt using Softimage

Post by ActionArt » 14 Jul 2011, 13:57

I had that a while back. Turned out to be a bad block on the system drive that was effecting the windows swap file. Since it's an SSD I'm not sure how they may behave differently but it's probably similar. A temporary fix is to move the swap file to another drive if you have one. That drive will likely continue to give you trouble though. Check the event log to see if you have any bad blocks showing up.

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xsisupport
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Location: Montreal Canada

Re: Severe Blue screen and pc halt using Softimage

Post by xsisupport » 14 Jul 2011, 14:05

Check the System Log in Event Viewer. There may be additional information that might help determine the device or driver that is causing the problem. Many Stop messages produce specific events that you can search for, such as Event ID 1001 (generated by various Stop messages) and Event ID 6008 (usually caused by an unexpected shutdown or a computer that does not restart correctly).
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Maximus
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Joined: 09 Jun 2009, 13:45

Re: Severe Blue screen and pc halt using Softimage

Post by Maximus » 14 Jul 2011, 14:33

i'm tryin to dig into windows event viewer and i found something but no idea what it is:

"Generate Activation Context failed for "C:\Program Files\Autodesk\Softimage 2012 SP1\Application\python\Lib\distutils\command\wininst-8_d.exe". Could not find dependent assembly
Microsoft.VC80.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0". Use sxstrace.exe for a detailed diagnostic."

ID Event 33

have the same event for Composite 2012

"C:\Program Files\Autodesk\Composite 2012\python\lib\distutils\command\wininst-8_d.exe"

i'm gonna see if its an hardware problem..or format and see what happens.

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Hirazi Blue
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Joined: 04 Jun 2009, 10:15

Re: Severe Blue screen and pc halt using Softimage

Post by Hirazi Blue » 14 Jul 2011, 17:40

I think the error you mention in the previous post has something to do with this Python bug, but that shouldn't necessarily be the reason for your crashes, as it's "only" related to Windows installers made with Python...
Stay safe, sane & healthy!

luceric
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Joined: 21 Jun 2009, 22:08

Re: Severe Blue screen and pc halt using Softimage

Post by luceric » 14 Jul 2011, 18:17

My guess is imminent hard disk failure.. STOP 0xF4 seems to indicates the kernel failed to page out to disk

juergen
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Joined: 09 Jun 2009, 07:56

Re: Severe Blue screen and pc halt using Softimage

Post by juergen » 22 Jan 2013, 09:21

Hi Maximus,

I get the same error messages and blue screens on Softimage SP1 2013

what was your solution fixing this problem?

thanks j