Actually the last time an Autodesk rep called to see if I was happy and what they could do if anything . I told them to stop calling me with nuisance calls and they stopped calling back. but then again I also told the receptionist to tell them I wasn't here. Never understood the sales logic of pestering the customer to death.
Very often, if you get a cold call from Autodesk, its not often Autodesk per se. Like many companies, Autodesk use specialist TeleSales and Marketing companies to go through the large volume of calls required. You will often get this for things like, for example, promotions and things like Subs renewels. Often the actual Autodesk sales managers or resellers will follow up with their own accounts anyway, but call outs will catch any that miss out or slip through the net. Either way, if you wanted someone from Autodesk to contact you, then the caller would log it and pass the lead on to the relevent person.
As I say this isn't anything unique to Autodesk, many companies do this and it can be very effective. But personally when it comes down to Autodesk and the type of products we do, cold calling existing customers is not something I particular favour, or agree with.