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Re: Do I need subscription to download service packs?

Posted: 25 May 2014, 14:19
by Pancho
After a restart it worked! Thanks!

Re: Do I need subscription to download service packs?

Posted: 26 May 2014, 10:37
by angus_davidson
They really need to all flex to be allowed to update on request. This having to uninstall and reinstall really is a bunch of rubbish.

RLM is so much more elegant.

Re: Do I need subscription to download service packs?

Posted: 26 May 2014, 11:11
by Pancho
The part which is really ridiculous is that the 2015 installer doesn't recognize which version is installed and tells you from the beginning that you need to reinstall the license server.

Their whole online help and download system is such a big mess. How can such a big company come up with such a horrible interaction with their clients? I'm speedchless.

Re: Do I need subscription to download service packs?

Posted: 26 May 2014, 11:35
by Hirazi Blue
The fact that then installer doesn’t do a version check on the license server is indeed ridiculous (to say the least). And the main problem isn’t even that it isn’t all documented. The main problem is that the documentation isn’t transparent. Everything should be made a lot more clear/a lot more transparent. In the past Softimage at least had a head of support, who made helpful videos to guide you through the always tedious process of installing and licensing a new version. I wonder what happened to him. Oh wait…
x_x ;)

Re: Do I need subscription to download service packs?

Posted: 26 May 2014, 12:51
by angus_davidson
Pancho wrote:THe part which is really ridiculous is that the 2015 installer doesn't recognize which version is installed and tells you from the beginning that you need to reinstall the license server.

Their whole online help and download system is such a big mess. How can such a big company come up with such a horrible interaction with their clients? I'm speedchless.

As soon as you select network , and choose your license server it should do a little check. Having to fart around for ages trying to see whats wrong is of course a much better solution . Arrrgh.

Re: Do I need subscription to download service packs?

Posted: 27 May 2014, 17:07
by jill.ramsay
Hey guys,
I've forwarded your feedback to the relevant teams here.

If you have any licensing issues with any Autodesk software you can also get help here: http://upandready.typepad.com/up_and_ready/.

Thanks,
Jill

Newcomer (<20 posts) alert: please use the URL tags and I know this your 20th post already, but I'm making an exception ;) - HB

Re: Do I need subscription to download service packs?

Posted: 28 May 2014, 16:03
by jill.ramsay
Ah... right. Sorry.

Re: Do I need subscription to download service packs?

Posted: 28 May 2014, 16:04
by Hirazi Blue
No need to say sorry. Sorry's only for repeat offenders, with way more posts than you, who still do it... ;)
Practical side to this is that links without the proper tags simply do not link to anything.
In other words: we turned off "automatic link parsing".

Re: Do I need subscription to download service packs?

Posted: 28 May 2014, 18:17
by angus_davidson
jill.ramsay wrote:Hey guys,
I've forwarded your feedback to the relevant teams here.

If you have any licensing issues with any Autodesk software you can also get help here: http://upandready.typepad.com/up_and_ready/.

Thanks,
Jill

Newcomer (<20 posts) alert: please use the URL tags and I know this your 20th post already, but I'm making an exception ;) - HB
Thanks Jill.